Unable To Add Users As "Team Members" To Accounts (Doc ID 2159097.1)

Last updated on JULY 15, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : CALE 11.1.10.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
When trying to add two users to accounts, you cannot find them with a search. There is not a way to get them added as team members on any account.


EXPECTED BEHAVIOR
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It is expected that we should be able to find them and add them to a team with access to accounts.

STEPS
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The issue can be reproduced at will with the following steps:
1. Created the users
2. Tried to search for the users to add to a team
3. Users do not display as in the system for options to add to a team

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the customer cannot add these specific users to a team(s), and thus these users cannot get the access to accounts that they should have.

Cause

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