User Unable To “incomplete” Credit Memo (Doc ID 2159315.1)

Last updated on SEPTEMBER 03, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
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User unable to “incomplete” credit memo

One of the credit memo is having 'Incomplete' button greyed out. We are unable to incomplete it from any of the user.

EXPECTED BEHAVIOR
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User should be able to perform incomplete action on credit memo.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Billing workarea -> Manage Transactions.
2. search for credit memo and open.
3. Incomplete button is disabled.

Cause

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