Receive Incident Error When Editing Customer Account Information

(Doc ID 2159694.1)

Last updated on OCTOBER 26, 2016

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Customer Data

When attempting to update customer account information,
the following error occurs.

"An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 51, Server Domain: FinancialDomain, Server Instance: ReceivableServer_1, Application Name: ReceivablesApp."

The issue can be reproduced at will with the following steps:
1. Navigator>Receivables>Billing
2. Manage Customers
3. Search for Customer Account
4. Update a field
5. Click Save

The issue has the following business impact:
Due to this issue, users cannot update customer information.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms