Receive Incident Error When Editing Customer Account Information
(Doc ID 2159694.1)
Last updated on SEPTEMBER 14, 2019
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.11.1.0 version, Customer Data
When attempting to update customer account information,
the following error occurs.
ERROR
-----------------------
"An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 51, Server Domain: FinancialDomain, Server Instance: ReceivableServer_1, Application Name: ReceivablesApp."
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator>Receivables>Billing
2. Manage Customers
3. Search for Customer Account
4. Update a field
5. Click Save
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update customer information.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |