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Receive Incident Error When Editing Customer Account Information (Doc ID 2159694.1)

Last updated on SEPTEMBER 14, 2019

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Customer Data

When attempting to update customer account information,
the following error occurs.

"An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 51, Server Domain: FinancialDomain, Server Instance: ReceivableServer_1, Application Name: ReceivablesApp."

The issue can be reproduced at will with the following steps:
1. Navigator>Receivables>Billing
2. Manage Customers
3. Search for Customer Account
4. Update a field
5. Click Save

The issue has the following business impact:
Due to this issue, users cannot update customer information.


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