Receive Incident Error When Editing Customer Account Information (Doc ID 2159694.1)

Last updated on OCTOBER 26, 2016

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Customer Data

When attempting to update customer account information,
the following error occurs.

ERROR
-----------------------
"An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 51, Server Domain: FinancialDomain, Server Instance: ReceivableServer_1, Application Name: ReceivablesApp."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator>Receivables>Billing
2. Manage Customers
3. Search for Customer Account
4. Update a field
5. Click Save

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update customer information.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms