Failure to Login to Oracle Documents Presenter (ipad App)

(Doc ID 2159982.1)

Last updated on AUGUST 24, 2017

Applies to:

Oracle Documents Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

User is not able to login into Oracle Documents Presenter. The following error is returned when entering the username and password on the login “screen” and clicking the connect button.

The URL is: https://myservice-mydomain.documents.us2.oraclecloud.com/documents

The identity domain is: mydomain

Data Center / Region: us2

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms