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Oracle CX Commerce Service FAQ: Upgrading from One Environment Version to Another (Doc ID 2160097.1)

Last updated on APRIL 14, 2022

Applies to:

Oracle Commerce Cloud Service - Version 21.1.1 and later
Information in this document applies to any platform.

Purpose

This document lists the frequently asked questions in regards to the upgrading of Oracle CX Commerce versions as follows:

1) What happens when my Oracle CX Commerce environment is upgraded to a new version?
2) Will I need to re-­enter any third-party credentials, such as tax and payment gateways?
3) What if I have customized widgets?
4) How do I request an upgrade to the newer/latest version of Oracle CX Commerce?
5) Will there be any downtime during the upgrade? If so, will we will be informed?
6) Are there any specific activities customers need to take during upgrade?
7) Will customers be notified when upgrade is complete?

Questions and Answers

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In this Document
Purpose
Questions and Answers
 1) What happens when my Oracle CX Commerce environment is upgraded to a new version?
 2) Will I need to re-enter any third-party credentials, such as tax and payment gateways?
 3) What if I have customized widgets?
 4) How do I request an upgrade to the newer/latest version of Oracle CX Commerce?
 5) Will there be any downtime during the upgrade?  If so, will we be informed?
 6) Are there any specific activities customers need to take during upgrade?
 7) Will customers be notified when upgrade is complete?

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