Print Receivables Transactions Ends In Error - Email Invoices (Doc ID 2160176.1)

Last updated on NOVEMBER 16, 2016

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Billing - Transactions

When attempting to print and automatically email invoices,
the following error occurs.

ERROR
-----------------------
Cannot determine the bill-to customer e-mail address for transaction INV: XXXXX. This transaction will not be included in the output.

The e-mail configuration for business unit NSM is incomplete. Transactions belonging to the business unit will not be included in the output file.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator>Tools>Scheduled Processes
2. Click Schedule New Process
3. Search for Print Receivables Transactions
4. Enter Parameters
5. Submit

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot email invoices to customer.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms