My Oracle Support Banner

Print Receivables Transactions Ends In Error - Email Invoices (Doc ID 2160176.1)

Last updated on APRIL 03, 2019

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Billing - Transactions

When attempting to print and automatically email invoices,
the following error occurs.

Cannot determine the bill-to customer e-mail address for transaction INV: XXXXX. This transaction will not be included in the output.

The e-mail configuration for business unit NSM is incomplete. Transactions belonging to the business unit will not be included in the output file.

The issue can be reproduced at will with the following steps:
1. Navigator>Tools>Scheduled Processes
2. Click Schedule New Process
3. Search for Print Receivables Transactions
4. Enter Parameters
5. Submit

The issue has the following business impact:
Due to this issue, users cannot email invoices to customer.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.