Automated E-mail Notifications For Open Leads/Opportunities Older Than 3 Months
(Doc ID 2160712.1)
Last updated on NOVEMBER 17, 2019
Applies to:Oracle Fusion Sales Cloud Service - Version 220.127.116.11.0 to 18.104.22.168.0 [Release 1.0]
Information in this document applies to any platform.
Automated e-mail notifications for open Leads/Opportunities older than 3 months
You have a business requirement from your client to send an automated e-mail to the Opportunity owner when an Opportunity or a Lead is still open 3 months after the creation date.
You are aware how to make Sales Cloud send an e-mail when there is a field change (we have trigger), but the point in this case is that these notification e-mails should be sent out automatically without any user interaction required, only based on the creation date being older than 3 months.
And you want to understand how to achieve this.
Auto send of email notifications after 3 months
The issue can be reproduced at will with the following steps:
1. Create object workflow
2. The object workflow triggers instantaneously when criteria is met
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