The French Characters : É,è,ê,à,â Are Not Displayed Correctly In The Excel Export (Doc ID 2160929.1)

Last updated on SEPTEMBER 22, 2016

Applies to:

Primavera P6 Professional Project Management - Version 15.2.4.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.4.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
The french characters : é,è,ê,à,â are not displayed correctly in the excel export
When using the report, the french characters : é,è,ê,à,â,€ are not displayed correctly in the report excel document.
While the data are correct in database.

EXPECTED BEHAVIOR
-----------------------
The French characters should be displayed correctly

STEPS
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The issue can be reproduced at will with the following steps:
1. Open the report within P6 professional client
2. Run the report and select CSV format
3. Check the data within the CSV file

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see correct French characters.

Cause

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