Fusion Applications - BI Publisher - Custom Font Show Box In PDF Format. Font Displays Properly In Other Formats (HTML, RTF ...) (Doc ID 2160988.1)

Last updated on JULY 22, 2016

Applies to:

Oracle Fusion Application Toolkit Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Performance Management Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version BI Publisher Report

ACTUAL BEHAVIOR
---------------------------
PDF output which contains Custom Font data (Sinhalese font) show Junk data (boxes in this case). 
Report Output in other formats i.e HTML, RTF shows correct data.

When the report is generated in PDF , output show Boxes in place of custom font (Sinhalese font), but the same report when viewed from the Fusion Applications UI, the Sinhalese data displays fine.

EXPECTED BEHAVIOR
--------------------------------
PDF output should be able to show the custom font (Sinhalese font) instead of boxes / Junk data.

STEPS
----------
The issue can be reproduced at will with the following steps:
1. Login as Employee / Manager
2. Navigator - About Me - Performance
3. Access the performance document - Print PDF
4. PDF opens with Junk Data

OR

1. Run any other custom report that shows custom font (Sinhalese Font) directly from BI Publisher, the report show box


Cause

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