No Password Reset Email is Sent When Users Attempt to Reset Password (Doc ID 2161026.1)

Last updated on JUNE 06, 2017

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

Whenever a password is reset through any mechanism there is no email sent to the user to register a new password.

You may or may not see an error. Example: Unable to reset the password for this account Return code: 83031

This issue occurs whether a user is resetting the password on the site or via the agent console.

When a password is reset an email should be sent to the user's registered email address.

Due to this issue, users cannot see that their passwords have been reset.

Cause

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