Influence Map after Release 11 upgrade not visible (Doc ID 2161061.1)

Last updated on JULY 20, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Graphical view icon missing on contact page.

EXPECTED BEHAVIOR
-----------------------
Expect Graphical view icon to show on contact page.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Steps to Recreate:
1. Click on an Account
2. Click on the Contacts tab
3. Look to see if the Graphical view icon in the top right is available




Changes

Influence map was an enhancement done in release 11. Refer to linked bug CRM ENHANCEMENT CONTACT INFLUENCE MAP TO OLD LAYOUTS

Oracle Sales Cloud Release 11 "What's New" On page 59-60, it shows that in R11 there will be a Graphical View icon to see an interactive view of the organization hierarchy of contact.

Cause

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