SUI - Search Not Returning Contacts of Type 'Customer' (Doc ID 2161297.1)

Last updated on JULY 14, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

Search not returning Customers
By default, clicking on Contacts icon displays ‘My Contacts’ search. This only includes contacts of type ‘Contact’ and not of type ‘Customer’.

Expected

When clicking on Advanced Search, a search can be created and saved that does display Contacts of type ‘Customer’ in a list (our customers are called Advisers).


Reproducible Steps

1. Log into Fusion Applications
2. Click on Contacts, which displays ‘My Contacts’ search. This only includes contacts of type ‘Contact’ and not of type ‘Customer’.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms