Youtube Analytics and videos not reflecting in Owned Analytics (Doc ID 2161322.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Listen and Analyze

ACTUAL BEHAVIOR
---------------
The Youtube Analytics are not getting populated in Listen & Analyze -> Resources

 

EXPECTED BEHAVIOR
-----------------------
The Analytics should get reflected in Listen & Aanalyze-> Resources if the Social Property is in authorized


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Youtube
2. Publish a new view or Like/comment on an existing video
3. Go to Listen & Analyze -> Resources
4. From the Resources drop down, choose a Youtube type of Social Property
5. Check the Analytics in Videos or Overview tab

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The business is unable to check the analytics of the Social Properties

Cause

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