New Facebook Comment on Old Message Experienced Long Delay with Being Pulled In (Doc ID 2161554.1)

Last updated on JULY 15, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

I have a thread on Facebook from a customer that was posted on Jan 25th. A new comment was added to the thread on 6/30/16 and it did not pull into Engage until 7/1/16.
 

Solution

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