Images/videos Takes Too Long To Upload In Asset Library (Doc ID 2162020.1)

Last updated on MARCH 06, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Publish

ACTUAL BEHAVIOR
---------------
It takes a lot of time for the images/videos to upload on the Asset Library in Publish. The busy cursor keeps working & doesn't go away.


EXPECTED BEHAVIOR
-----------------------
The image should get uploaded within a few seconds


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Publish
2. Create a new post
3. Click on Attach Media button
4. Attach Media & try to save

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The user is unable to complete the post creation

Cause

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