My Oracle Support Banner

Images/videos Takes Too Long To Upload In Asset Library (Doc ID 2162020.1)

Last updated on JULY 23, 2018

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Publish

ACTUAL BEHAVIOR
---------------
It takes a lot of time for the images/videos to upload on the Asset Library in Publish. The busy cursor keeps working & doesn't go away.


EXPECTED BEHAVIOR
-----------------------
The image should get uploaded within a few seconds


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Publish
2. Create a new post
3. Click on Attach Media button
4. Attach Media & try to save

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The user is unable to complete the post creation

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.