Product Image Import - Uploading Zipped Image File is Slow or Timeout. (Doc ID 2163134.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Product Image Upload Concerns.

During the product image upload, noticed that the process is pretty slow (about 4 images per minute). Additionally the images appear to have uploaded and assigned however the user session timeout seems to “pause” while processing the upload and immediately after the upload is processed the timeout resumes and immediately logs out, cannot see the result of the import.

Please advise if there is a way to temporarily exempt an account from timeout or to retrieve the result of a previous upload?

Cause

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