Menu Is Not Displayed When Changing User Role That Uses a Different Domain (Doc ID 2163288.1)

Last updated on JANUARY 25, 2017

Applies to:

Oracle Transportation Management Cloud Service - Version 6.4.1 to 6.4.1 [Release 6.4]
Oracle Transportation Management - Version 6.0 to 6.4.3 [Release 6 to 6.4]
Information in this document applies to any platform.

Symptoms

A User is logged into OTM and successfully sees the OTM Menu. When the change the User Role (by clicking on the "Role" in the top right corner and selecting a new role), the screen is refreshed, but the User Menu is not displayed. In reviewing the Manage User Access, there is a User Menu assigned to the User/Role/Level combination being switched to.

Cause

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