Sales Order Return Shows Stats - 'Awaiting receiving - Receipt is in Inventory (Doc ID 2163514.1)

Last updated on MAY 31, 2017

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.
***KM Review - Dec 2016 - Checked for Relevance***

Goal

Sales Order Return do not progress passed - Awaiting receiving - status.

The issue can be reproduced by executing the following steps:1. Customer has created a return sales order (RMA).
2. The RMA transaction was progress through to receiving
3. Goods were received in Inventory

The RMA does not progress passed - Awaiting Receiving - Status and a credit memo cannot be generated.

Solution

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