Add Open Graph Object Fail (Doc ID 2164537.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Publish

There is an error when trying to create an Open Graph Object.
The error continues to persists even after changing the Slug Identifier.


ERROR
-----------------------

An unknown error occurred. Please ensure that your Slug Identifier has not been used before. If the problem persists, contact our Oracle support team for help.



STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Publish -> Admin -> Open Graph Object
2. Create a new Open Graph Object
3. Fill all the required fields
4. Click on create button.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
User cannot create custom Open Graph Object for customization through SRM

Cause

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