Search & Select Screen - Unpredictable Behaviour (Doc ID 2164842.1)

Last updated on AUGUST 02, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Performance

ACTUAL BEHAVIOR
---------------
1. Enter an Opportunity and click Search icon to find primary unit of property (custom field).
2. This brings up the "Search and Selected Primary Unit" screen.
3. Customer selects a property and clicks OK.
4. Customer receives the pop-up warning message:

Warning
You must select a record before clicking Ok, or else click Cancel.

The customer reports that sometimes it works and sometimes it doesn’t.

EXPECTED BEHAVIOR
-----------------------
Customer expects the Search to complete successfully without the warning preventing the process from working.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enter an Opportunity and click Search icon to find primary unit of property (custom field).
2. This brings up the "Search and Selected Primary Unit" screen.
3. Customer selects a property and clicks OK.
4. Customer receives the pop-up warning message.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the "Search and Selected Primary Unit" screen to perform a search.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms