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FA: SCM: OM: Supply Orders are NOT created for Back to Back (B2B) Orders. Supply request failed because Global Order Promising didn't create a supply recommendation (Doc ID 2164846.1)

Last updated on NOVEMBER 24, 2020

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.
***KM Review - Dec 2016 - Checked for Relevance***

Symptoms

In some instances the following error will be shown:

Supply request failed because Global Order Promising didn't create a supply recommendation

Scenario 1 - Transfer Order

Order is created in org A which does not have onhand and hence it should create a transfer order to transfer the material from Org B, then the transfer order should be received in A and shipped to the customer

The issue can be reproduced by executing the following steps:

  1. Create Sales Order for a Back to Back enabled Item
  2. Order Submitted successfully.
  3. No Supply Orders are created.

Scenario 2 - Make Order - CTO

A Sales Order has been created for a Make CTO item. The order has been submitted and the order has progress to awaiting shipping. The estimated availability is set to the Order Promising Horizon Date - typically defaulted to 700 days.

No Supply Order has been created and consequentially no work order has been created.

Scenario 3 - Make Order

A Sales Order has been created for a Make item. The order has been submitted and the order has progress to awaiting shipping. The estimated availability is set to the Order Promising Horizon Date - typically defaulted to 700 days.

No Supply Order has been created and consequentially no work order has been created.

Scenario 4 - General

No Supply order is created.

Scenario 5 - Buy

A Sales Order has been created for a Buy item (expecting there will be supply order which will be a purchase requisition). The order has been submitted and the order has progress to waiting status. The estimated availability is set to the Order Promising Horizon Date - typically defaulted to 700 days.

No Supply Order has been created and consequentially no purchase requisiton has been created.

Cause

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In this Document
Symptoms
Cause
Solution


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