Error message while trying to sync user's mailbox - Error synchronizing folder. The client operation failed. (Doc ID 2164983.1)

Last updated on AUGUST 15, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Goal

An error message has been encountered whilst trying to sync user's mailbox. See error logs below:


10:00:25 Synchronizer Version 14.0.7162
10:00:25 Synchronizing Mailbox 'lastname, firstname'
10:00:25 Error synchronizing folder
10:00:25 [8004010F-501-8004010F-0]
10:00:25 The client operation failed.
10:00:25 Microsoft Exchange Information Store
10:00:25 For more information on this failure, click the URL below:
10:00:25 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-0
10:00:25 Done

 

Solution

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