When Updating a Quote through SalesForce an Error is Seen [Unable to obtain exclusive access to this record]
Last updated on AUGUST 24, 2016
Applies to:Oracle BigMachines CPQ Cloud Service - Version 2014 R2 and later
Information in this document applies to any platform.
Users are seeing the following error when trying to update quotes through SalesForce(SFDC).
Could not perform Action: XXXXXXXX
During commerce integration Process ID: XXXXXXXX, Name: SFDC Quote - Upsert
Exception occurred for Integration Process ID: XXXXXXXX, Name: SFDC Quote - Upsert
unable to obtain exclusive access to this record
The error shows within a 30-minute window. After that, users can perform the action and update quotes.
Managed Package 5.0+ was recently installed.
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