When Updating a Quote through SalesForce an Error is Seen [Unable to obtain exclusive access to this record] (Doc ID 2165275.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R2 and later
Information in this document applies to any platform.

Symptoms

Users are seeing the following error when trying to update quotes through SalesForce(SFDC).

Could not perform Action: XXXXXXXX
During commerce integration Process ID: XXXXXXXX, Name: SFDC Quote - Upsert
Exception occurred for Integration Process ID: XXXXXXXX, Name: SFDC Quote - Upsert
unable to obtain exclusive access to this record

The error shows within a 30-minute window. After that, users can perform the action and update quotes.

Changes

Managed Package 5.0+ was recently installed.

Cause

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