URL Format Is Incorrect In Actions & Links But Works In A Browser (Doc ID 2165294.1)

Last updated on AUGUST 04, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

While attempting to create a link on account, getting an error.

ERROR
-----------------------
Error
The URL format is incorrect.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud application
2. Navigate to Tools > Application Composer > Application = Common
3. Expand Standard Objects, Account, Actions and Links
4. Click Create icon
5. Name = NAME, Type = Link
6. Paste external web application URL into URL Definition
7. Click Save

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, unable to create link to external web application on Account object

Cause

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