XER Import Hangs and Does Not Complete When it Contains UTF8 Charset (Doc ID 2165498.1)

Last updated on AUGUST 24, 2016

Applies to:

Primavera P6 Professional Project Management - Version 15.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 15.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Project containing UTF8 charset cannot be imported into P6 R15.2.

The import starts and progresses post 'Importing Calendars', then ends without error message, just continues to show the dialog 'Import'. The Finish button is greyed out, you can close the form and continue working in P6.

EXPECTED BEHAVIOR
-----------------------
Import to work correctly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into P6 Professional.
2. Import an XER that contains UTF8 Charset.
3. Notice that nothing is imported and the dialog does not confirm the completion.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms