My Oracle Support Banner

Publish: Image is cropped when posting with URL to Facebook (Doc ID 2165684.1)

Last updated on JULY 23, 2018

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Facebook post with Image and URL: Image is being cropped although it shows fine during post preview.

EXPECTED BEHAVIOR
-----------------------
Image would appear similar to preview.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Publish > CAPP
2. Create post with Image and URL
3. Post to Facebook, check image for cutoff.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot post images with URL to facebook and see the full image.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.