Publish: Image is cropped when posting with URL to Facebook (Doc ID 2165684.1)

Last updated on AUGUST 08, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Facebook post with Image and URL: Image is being cropped although it shows fine during post preview.

EXPECTED BEHAVIOR
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Image would appear similar to preview.

STEPS
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The issue can be reproduced at will with the following steps:
1. Publish > CAPP
2. Create post with Image and URL
3. Post to Facebook, check image for cutoff.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot post images with URL to facebook and see the full image.

Cause

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