Outlook Sync Error: Null connection passed to attachSession

(Doc ID 2165735.1)

Last updated on JULY 27, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Microsoft Outlook

User is getting sync error while synchronizing from OSC to Outlook. She has tried to uninstall/install the plugin but still getting an issue.

Error from General log:

[16-07-26 11:57:42.445546,T1620] [ERROR] [first chance exception]: struct resource_manager::resource_not_found: resource id 'error_id-FC0020' not found
[16-07-26 11:57:42.449546,T1620] [ERROR] [connector_site]: [11:57:42.449546],,{first chance exception}: class fusion::fusion_exception_impl: Application experienced technical difficulties. Further troubleshooting should be done by technical support.
@@@@code:FC0020
@@@@rref:soap_2016-07-26T16-38-16-227.xml.gz.bin
@@@@message:

The message is oracle.jbo.JboException : Null connection passed to attachSession.

ERROR
-----------------------
FC0020


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run sync between OSC and outlook

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync data between OSC to outlook

Cause

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