Unable to Open a Document in Document Designer [Could not find component information]

(Doc ID 2166228.1)

Last updated on NOVEMBER 07, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R1 and later
Information in this document applies to any platform.

Symptoms

On opening a Document in Document Designer, the following error is received:

Could not find component information.

In bm.log, this is the full error (no stack trace):

[ERROR] com.bm.xchange.services.templateengine.component.ComponentServiceImpl.getAllComponentsForOpenValidations(ComponentServiceImpl.java:1832) - Could not find component information.

If this error is being received when attempting to deploy a multi language document, seeĀ Doc ID 2149707.1

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms