Sales Cloud Retention Policy (Doc ID 2166325.1)

Last updated on JULY 29, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

Is it possible to implement a data retention policy within Oracle Sales Cloud, and if so, how do we do it?

Business Need:
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Customer would like to have the ability to configure Sales Cloud to remove any conversations that happened in the social network, that are older than "X" years.
 

Solution

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