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Triggering Of Engagement Engine Rule Is Breaking Website Functionality (Doc ID 2166340.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

ACTUAL BEHAVIOR
---------------
EE Rule is overwriting source code and preventing the customer's site functionality from executing.

EXPECTED BEHAVIOR
-----------------------
Site functionality should not be affected by rules unless by design.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) go to hub.signal.co/preview
2) turn the preview mode toggle to "on"
3) Load this page into your tab : https://www.hollisterco.com/shop/us/guys-t-shirts-and-henleys-tops/must-have-v-neck-t-shirt-7633619_02
4) Once the chat offer loads into the left corner, try to choose a color, nothing happens.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use all features of the customer site

Cause

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In this Document
Symptoms
Cause
Solution


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