Twitter Engagement Data Not Populating (Doc ID 2166898.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

Twitter engagement data is not populating in analytics dashboard. Users encountered the following error: "data for this chart cannot be loaded at this time. please try again later"

ERROR
-----------------------
"Data for this chart cannot be loaded at this time. Please try again later."





Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms