Unable Configure Default Benefit Relationship - Remote Region Error (Doc ID 2167536.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Benefits - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

 On : 11.1.11.1.0 version, Manage Benefits

When attempting to Configure Default Benefits Relationships the following error occurs.

ERROR
-----------------------
Unable to retrieve content. Additional information for Remote Region error#25.

An error occurred while invoking task Configure Default Benefit relationships. Review the functionalSetupServer logs for more details on this error.Contact your helpdesk

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Setup and Maintenance screen,
2. under Search:Tasks, search for "Configure Default Benefits Relationships"
3. Click "Go To Task"
4. Enter Usage, Country and Legal Entity and click on Done
5. Error appears

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create default benefit relationships

Cause

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