P6 WebAccess 15.2 Application Settings Page Not Loading. The Loading Animation Runs Indefinitely. (Doc ID 2168305.1)

Last updated on AUGUST 15, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.0.0 to 15.2.9.0 [Release 15.2]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.0.0 to 15.2.9.0 [Release 15.2]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR  

In P6 WebAccess v15.2 Application Settings page not popping up. Even after waiting a long time, the loading animation continues to spin, but the page will not load.

EXPECTED BEHAVIOR

The Application Settings page should load.

STEPS

The issue can be reproduced at will with the following steps:
1. Open the Application Settings page in P6 WebAccess

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot change the settings for the application

Cause

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