Bad Request (Invalid Hostname) Error Trying To Open The The 'Customer Service Portal' Link In LHOD (Doc ID 2168402.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Agent Console

ACTUAL BEHAVIOR
---------------
Bad Request (Invalid Hostname) Error trying to open the the 'Customer Service Portal' link in LHOD


EXPECTED BEHAVIOR
-----------------------
Clicking on the "Customer Service Portal" takes the user to the Training and Support page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. login to https://login.instantservice.com
2. from the Account Admin page, click on "*** Customer Support Portal" link

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get to the Training and Support page.

Cause

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