Error On Enrich Account and Contact Error: Your connection to the Oracle Social Data and Insight Cloud Service cannot be established. Your help desk was notified. (Doc ID 2168716.1)

Last updated on NOVEMBER 04, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, CX Integration

Error on Enrich Data for Sales Cloud Data Cloud Integration

After configuring Insight Cloud Service Integration on a trial basis, we are receiving the following Error when clicking on Enrich Data on Account or Contact.

Error: Your connection to the Oracle Social Data and Insight Cloud Service cannot be established. Your help desk was notified.


ERROR
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 Your connection to the Oracle Social Data and Insight Cloud Service cannot be established. Your help desk was notified.

STEPS
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The issue can be reproduced at will with the following steps:
1. COnfigure DAAS
2. Go to Accounts
3. Open account and try to enrich


Cause

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