Facebook Page Must be Public to Display Valid Status in Manage Facebook Pages (Doc ID 2168849.1)

Last updated on SEPTEMBER 23, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Listen and Analyze

ACTUAL BEHAVIOR
---------------
Few of the Facebook pages status are showing as 'Invalid'

EXPECTED BEHAVIOR
-----------------------
All Facebook pages should be in status 'valid'

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to SRM
2. Listen & Analyse -> Topics
3. Manage Facebook pages

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users not seeing the status as Valid for Facebook pages.

 

Cause

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