The Account Cannot Be Enriched Because There Is No Matching Record

(Doc ID 2169160.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Accounts, Contacts, Households

When selecting Enrich Account option for an account, an error occurs.

The account cannot be enriched because there is no matching record.

The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud application
2. Navigate to SUI > Sales > Account
3. Search and Edit account
4. Click on Actions, Enrich Account

The issue has the following business impact:
Due to this issue, users cannot enrich accounts.


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