The Account Cannot Be Enriched Because There Is No Matching Record (Doc ID 2169160.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

When selecting Enrich Account option for an account, an error occurs.

ERROR
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The account cannot be enriched because there is no matching record.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud application
2. Navigate to SUI > Sales > Account
3. Search and Edit account
4. Click on Actions, Enrich Account

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enrich accounts.

Cause

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