My Oracle Support Banner

{SERVICEURL.EXTERNALSERVICEURL} Takes Agency Referred Candidates to Agency Portal (Doc ID 2169230.1)

Last updated on SEPTEMBER 22, 2020

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 15A and later
Oracle Taleo Recruiting Cloud Service - Career Section - Version 15A and later
Information in this document applies to any platform.


Opening the link from the candidate correspondence to access a screening service / assessment opens a login page which prompts for an email address and password, and this login page belongs to a Career Section of type Agency Portal.
Since Agency Portals can only be accessed by agents, its is not possible for candidates to sign in, therefore preventing them to access the screening service / assessment.

The issue happens only when the candidate was referred by an agent initially.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.