Cannot Add User As A Team Member To Sales Cloud Account (Doc ID 2169441.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Cannot add user as a team member to Sales Cloud Account

Trying to add a user as a team member to an account, but the user doesn't shows up in the search. The user can be found in the resource directory.

EXPECTED BEHAVIOR
-----------------------
Expecting to be able to assign the user as an account team member.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to SUI > Sales Account
3. Search and Edit an account
4. Click Team tab
5. Click Add Team Members

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot assign team member to account.

Cause

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