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Fusion Application - Fusion Payroll - Unable to reverse terminate an employee (Doc ID 2169665.1)

Last updated on FEBRUARY 07, 2018

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, SA - Saudi Arabia Legislation

When attempting to reverse terminate an employee the following error occurs.

ERROR
-----------------------
An application error occurred. See the incident log for more information.
An application error occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 197, Server Domain: HCM Domain, Server instance: CoreProcessesServer_1, Application Name: HcmCoreApp.
To reverse the termination for this employee, first delete the gratuity calculation card.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Reverse terminate employee
2. Error is returned



Cause

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In this Document
Symptoms
Cause
Solution


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