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Fusion Saudi Arabia Payroll: Unable to Reverse Terminate an Employee (Doc ID 2169665.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.20.10.0 and later
Oracle Fusion Global Payroll - Version 11.12.1.0.0 and later
Information in this document applies to any platform.
This note was created for Release 11.1.10.0.0. The note has been reviewed and is current for release 11.13.20.07.0.

Symptoms

When attempting to reverse terminate an employee, the following error occurs:

ERROR
-----------------------

An application error occurred. See the incident log for more information.
An application error occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 197, Server Domain: HCM Domain, Server instance: CoreProcessesServer_1, Application Name: HcmCoreApp.
To reverse the termination for this employee, first delete the gratuity calculation card.


STEPS
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The issue can be reproduced at will with the following steps:
1. Reverse terminate employee.
2. Error is returned.

Cause

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In this Document
Symptoms
Cause
Solution


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