Error on trying to publish post to Facebook (Doc ID 2169785.1)

Last updated on AUGUST 08, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Publish

Unable to publish post to Facebook

ERROR
-----------------------
Trouble publishing your post
 
Detailed Error :- Sorry! It's taking a long time to publish your post. We will continue trying to publish your post for the next four hours.
 
We will send you an email once your post has been successfully published, or if we were not able to publish it within that four hour window.
 
If you have any questions, please contact our Support team at @ https://support.oracle.com and include the following post info:
 
Specific Error:- undefined method 'gsub' for nil:NilClass

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to publish
2. Create a post filling all required details
3. Make sure to select Facebook stream

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Customer unable to publish post.

Cause

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