OSC for Outlook Scrambling HTML Email After Synchronization (Doc ID 2170538.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On calidev-test: 11.1.11.1.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
---------------
HTML in meeting invite is scrambled gibberish.

EXPECTED BEHAVIOR
-----------------------
Text in the meeting invite should show html correctly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set Outlook to use HTML for email.
2. Create a meeting and set Share With Cloud
3. Run synchronization
4. Go to web UI and find the meeting in Activities
5. There are no apparent problems, text is seen correctly.
6. Go back to Outlook and text in message of meeting invite is scrambled gibberish.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get the meeting invite information to display correctly.

Cause

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