Option To Notify Attendees Missing When Cancelling From An Open Meeting Form (Doc ID 2171014.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
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Option to notify attendees missing when cancelling from an open meeting form

When cancelling a meeting from an open meeting form, the option to notify attendees i.e. Send Cancellation is missing. The meeting is not cancelled for the attendees even after running synchronization. The problem is occurring with both shared and un-shared meetings but only for our users who have Outlook plugin client installed. If Outlook plugin is disabled, then the 'Send Cancellation' is seen. This causes users to believe they cancelled the meeting, but in fact, they have only removed it from their calendar and the attendees are not notified of the cancellation.

When cancelling a meeting from the calendar view (without opening the meeting form), this issue does not occur.

EXPECTED BEHAVIOR
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When users cancel a meeting by opening meeting open form, it should show 'Send Cancellation' and send cancellation notice to the attendees and cancel the meeting for them

STEPS
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The issue can be reproduced at will with the following steps:


1. Create a shared meeting (with OSC) in Outlook with some attendees, send the invite. Optionally open an existing meeting.
2. Open meeting form and click Cancel meeting, this does not bring up 'Send Cancellation' button, and does not cancel the meeting for the attendees.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cancel meeting from meeting invite form

Cause

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