Primavera Users Are Not Loaded Into the Cloud Admin Tool Correctly (Doc ID 2171311.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When either importing users or adding them manually through the Cloud Admin Tool, the users' first and last names get swapped (i.e. first name in Last Name field, last name in First Name field).

EXPECTED BEHAVIOR
-----------------------
User names should be created correctly when the accounts are provisioned via the Cloud Admin Tool.


The issue can be reproduced at will with the following steps:
1. Add a user in the Cloud Admin Tool.
2. Login to P6 as an admin-superuser.
3. Browse to Administer > User Access.
4. See that user names and email addresses are incorrect.


Due to this issue, users cannot be provisioned properly in P6.

Changes

 

Cause

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