Cannot Find All Product Article In Search (Doc ID 2171332.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Opportunities

ACTUAL BEHAVIOR
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Cannot find all product article in search

Hi support team,

We're trying to make some changes to our price books, but can't find all the items in the search. I've scrolled down the whole list and can't find plenty of product article that we need to change the name and price.

Furthermore we should be able to:
1) Search the product and find it directly
2) Be able to edit the price and change

EXPECTED BEHAVIOR
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The items should be present into Price books.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator --> Pricebooks --> select the desired pricebook and try to search for an item to add it at it.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot add items to the pricebook.

Cause

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