Reports opened from List View in SUI Analytics page load a blank pop-up (Doc ID 2172001.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.11.1.0 version, Analytics


ACTUAL BEHAVIOR  
---------------
Reports not shown in Analytics object  

When customer tries to check the reports in the Analytics object, in the SUI, the page that pops up to display the report is empty.
This happens since the environment was upgraded to Release 11.


EXPECTED BEHAVIOR
-----------------------
Reports display on the Analytics page.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.  Log into Sales Cloud
2.  Click on the Analytics icon in SUI.
3.  Click the "Administradores" subtab on the left of the page.
4.  Click the "List View" icon at the top right of the white box.
5.  User clicks on the report from a list of 5 "Favorited" reports.
6.  The contents of the resulting pop-up is blank.
Only the pop-up header contains anything; it shows the name of the report and the other UI options available for reports (Favorite, Send, Done button)


BUSINESS IMPACT
-----------------------
Users cannot easily view the results of their reports from the List View on the Analytics page.

Cause

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