Failed to Load AdminConfig with Error "Error 500 -- Internal Server Error" (Doc ID 2172588.1)

Last updated on AUGUST 29, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.1.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When trying to login to Admin Configuration (i.e. http://ipaddress:port/p6/action/adminconfig), the following error occurs:

ERROR
-----------------------
Error 500 -- Internal Server Error

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch P6 Admin Config with url http://ipaddress:port/p6/action/adminconfig.
2. Enter username and password credentials, click Sign In
3. Failed with error below:
Error 500 -- Internal Server Error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open adminconfig jsp page

Changes

 

Cause

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