Sales Historical Snapshots Exclude Opportunities Where Close Date Is Changed To The Future

(Doc ID 2172808.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Goal

Sales Historical Snapshots exclude Opportunities where the Close Date is changed to the future.

After an Opportunity is already Closed, a Sales Rep later changes the Close Date to a date in the future.
As a result, the "Generate Sales Historical Snapshots" process will not include that Opportunity within the snapshot.

Why is this the case?

From the business perspective, the Revenue is still Won and the Opportunity is in a 'Won' status, therefore, the snapshot should still record these Opportunities, since the Revenue is Won. This is problematic because Sales Reps and management may be seeing inaccurate Won revenue amounts in their Historical Pipeline views.

Shouldn't the Opportunity still be considered "Closed" by the "Generate Sales Historical Snapshots" process, even thought the Close Date was future-dated?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms