Not Able To Download OSC For Lotus Notes, Getting "ORA-00936: Missing Expression " Error (Doc ID 2172820.1)

Last updated on AUGUST 16, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, IBM Notes

Not able to download OSC for Lotus Notes (CRM for Microsoft Outlook Installer) and customer is getting "ORA-00936: missing expression " error.

Basic setups are followed to enable the Lotus Notes option.

ERROR
-----------------------
ORA-00936: missing expression

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set Preference
2. Clicked on "Oracle Sales Cloud for desktop installer"
3. Selected "CRM for Microsoft Outlook Installer"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot download "CRM for Microsoft Outlook Installer" for Lotus notes

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms