No Email received for SEM Report generation (Doc ID 2172892.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Listen and Analyze

ACTUAL BEHAVIOR
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The SEM Reports (User Reports & Channel Reports) are not getting downloaded. There is no email received even after very long wait.


EXPECTED BEHAVIOR
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The email with the report URLs should get downloaded

STEPS
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The issue can be reproduced at will with the following steps:
1. Goto Listen & Analyze -> SEM Reports
2. Select a Channel under Channel Menu
3. Select Date Range & complete all other mandatory fields
4. Click Email File.
5. Check the checkbox (or choose not to select it) - for Include Comments
6. Click Email
The behavior can also be replicated for User Report.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The management reports cannot be generated - weekly schedules impacted

Cause

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